Welcome to our online complaint portal. To proceed with your complaint please follow the steps below and provide all of the information requested.
What is the name of the company you would like to complain about?
(Note - our database lists the Head Office location/address, you will have chance to tell us about the specific store/branch location later)
Click to check details
Not This Company
Is this the correct company?
Yes
No
The company that you have entered is NOT in our database. You may continue to register your complaint but as we do not know if the company will engage with us, we are unable to say whether we will be able to resolve your issue - please click Ok to continue.
Ok
The company that you have entered is an associate member in our database and may be willing to work with us to resolve your issue - please click Ok to continue.
Ok
The company that you have entered is in our database and is willing to work with us to resolve your issue - please click Ok to continue.
Ok
The company that you have entered is in our database. Please click Ok to continue.
Ok
The company that you have entered is in our database but on previous claims has refused to co-operate with us. Therefore, we are unable to take your claim forward at this stage.
The company that you have entered is in our database but we have never dealt with them before, they may or may not engage with us to try to resolve your issue. Please click Ok to continue.
Ok
Declaration
Please read and sign this declaration:
I would like UtilitiesADR to look into my complaint.
To help resolve your complaint, we require your permission to share the complaint details you provide to us with the company whom the complaint relates to. We will then ask the company to provide its version of events and any evidence it can to support this.
In order for Consumer Dispute Resolution Limited (“CDRL”) to effectively investigate your complaint, we need to ask that you are happy to give your permission:
For CDRL to share with the company any information you provide to us. We may also share your information with you’re the company’s third-party industry regulator or your service provider’s Associated Trade Body, if relevant to your complaint.
And
For the company and/or its agents to release to Consumer Dispute Resolution Limited any information they hold about you, your accounts and/or your complaint which may be relevant to the investigation.
The information that we collect will be held and disposed of securely. It will only be processed in relation to your complaint; or to improve service quality, including IT improvements. Further information about how your personal data is used is provided in our privacy policy which you may access
here.
I understand and acknowledge that UtilitiesADR will need to use my personal information (including sensitive or personal information) and that UtilitiesADR may need to share some or all of this information with the company with whom I have a complaint.
I agree to desist from writing any comments on-line, including social media, forums, review sites etc regarding my complaint and the company/product I am complaining about throughout the duration of the complaint process with TRO.
I understand and acknowledge that UtilitiesADR may publish the Adjudicator's final decision. I agree to provide true, accurate and full information about my complaint.
To sign the declaration tick here:
I Agree
