Having problems submitting your complaint? Click here to create a support ticket.
What is the name of the company you would like to complain about?
(Note - our database lists the Head Office location/address, you will have chance to tell us about the specific store/branch location later)
Name of company : Click to check details
Email if known:
Customer service postal address if known
Is this the correct company?
The company that you have entered is NOT in our database. You may continue to register your complaint but as we do not know if the company will engage with us, we are unable to say whether we will be able to resolve your issue - please click Ok to continue.
The company that you have entered is an associate member in our database and may be willing to work with us to resolve your issue - please click Ok to continue.
The company that you have entered is in our database and is willing to work with us to resolve your issue - please click Ok to continue.
The company that you have entered is in our database. Please click Ok to continue.
The company that you have entered is in our database but on previous claims has refused to co-operate with us. Therefore, we are unable to take your claim forward at this stage.
The company that you have entered is in our database but we have never dealt with them before, they may or may not engage with us to try to resolve your issue. Please click Ok to continue.
At present the company that you have specified is not a member of UtilitiesADR. However, we do deal with some companies on a complaint by complaint basis. After you have completed your complaint form we will contact the company to ask if they consent to UtilitiesADR dealing with the complaint. On most occasions they agree to this. If they refuse we will not be able to deal with your complaint.
At present UtilitiesADR is not dealing with complaints about independent traders, unless they have a dedicated complaints department.
Note: Sorry you must first complain to the company in writing before bringing your complaint to UtilitiesADR.
Note: You must give the company at least 8 weeks to respond before bringing your complaint to us.
Note: Sorry but we can only deal with unresolved complaints.
Please add the final response that you received from the company here, it is imperative that you use the exact wording that the company has provided to you.
Sorry, we cannot progress your complaint without having a copy of the companies final response (which you can either cut and paste or upload)
First name :
Last name :
Address 1 :
Address 2 :
Incident No :
Please choose where you shopped:
Please confirm web address :
Branch location address
Address 2 :
Choose Type of purchase:
Choose Payment type:
Date of purchase :
Time of purchase if known:
Please give any further information about your complaint :
What is your desired outcome?:
NOTE ** if uploading email correspondences please cut and paste the date, email addresses, sender & recipient info and the content of the email into an MS word or txt file, then upload, alternatively please save each email as a text file.
WARNING ** The sum total of the size of the files uploaded via this form MUST be less than 20Mb. If you have very large files try to compress them before uploading, OR omit them from your initial submission as you will have the opportunity to upload more files later on.
When you have added all the relevant information you must press 'CREATE COMPLAINT' above, this will create the completed claim on to your dashboard and also alert your complaint handler to begin the process. If you press 'Save and Return' your complaint will remain saved for 7 days until you finally press 'CREATE COMPLAINT'.