How to complain about British Gas?

If you have a complaint or issue with a British Gas boiler installation, boiler repair or boiler servicing then you can submit your complaint with UtilitiesADR.

To file a British Gas Home Services complaint with utilitiesADR you must have first complained direct to British Gas and given them up to eight weeks to respond. Our determinations are binding on our members and our service is FREE for consumers.

Complaints UtilitiesADR can deal with:

 The complaints we can deal with for a “domestic consumer” are as follows:

• Boiler installations and servicing
• Combined heat and power services
• Plumbing
• Drainage
• Electrical work
• Energy efficiency services
• Renewable energy products & services i.e. the sale or installation of solar panels, cavity wall insulation, etc
• Heat network operator

If you are a “medium, large or corporate business” who exceed the small business criteria above, the complaints we can deal with are as follows:

• Boiler installations and servicing
• Non-microbusiness Rollover contracts
• Non-microbusiness Contract disputes
• Non-microbusiness Combined heat and power
• Plumbing
• Drainage
• Non-microbusiness electricity bills
• Non-microbusiness gas bills
• Infrastructure
• ESCo (Energy services companies)
• Non-microbusiness Back billing
• Energy efficiency services
• Renewable energy products & services
• Heat network operator
• Tariffs for medium/large and corporate businesses

Here are the main complaints that UtilitiesADR receives regarding British Gas:

• Installation of a boiler by a British Gas engineer
• Servicing to your boiler by a British Gas engineer
• Repairs to your boiler by a British Gas engineer