How to make a complaint about a home service provider?
If you’ve had a dispute with a home service provider and are looking to escalate a complaint for a swift resolution, UtilitiesADR is here to help you get your dispute resolved.
You may have a problem or dispute with a product or service within the home service industry i.e. a faulty boiler or a central heating installation has been unsatisfactory. If this is the case, and you have already complained to the home service provider, you can use our ‘Home Services’ complaint form to get your complaint process started.
Before making a home services complaint
Please note that to be eligible to make a complaint against a home services provider, you must have already complained to them directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given the home services provider eight (8) weeks to respond to your dispute. UtilitiesADR can only deal with unresolved complaints.