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  • Home
  • About Us
    • About us
    • What to do before you come to us
    • Complaints We Can Deal With
    • UtilitiesADR Members
    • After Our Decision
    • Complaining About UtilitiesADR
  • Submit New Complaint
    • Make an Online Complaint
    • Download a Paper Complaint Form
    • Representative authority form
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  2. 2018
  3. September
  4. 25

Yorkshire Water- Customers charged £6 for ringing water company.

Industry newsBy Zareef HussainSeptember 25, 2018

Customers who were charged £6 for ringing Yorkshire Water have been offered a refund. It comes after the water firm contacted the Phone-Paid Service Authority (PSA), after receiving a complaint from a customer. The PSA upheld YW’s complaint after finding a website quoting premium-rate numbers for customers to call the company.      The official…

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