Utility Switching Services such comparison websites
Non-microbusiness electricity bills
Non-microbusiness gas bills
ESCo (Energy services companies)
Supply and distribution of LPG
Supply and distribution of fuels
Billing disputes of fuels or LPG
Non-microbusiness Back billing
Energy efficiency services
Renewable energy products & services
Heat network operator
Tariffs for medium/large and corporate businesses
Use of the UtilitiesADR Alternative Dispute Resolution scheme is FREE to consumers and can be submitted without the need for any independent advice or third-party representation.
If you are a domestic consumer or small (micro) business customer of an energy supplier and your complaint relates to the supply of your natural gas or electricity then you must contact Ombudsman Services: Energy.
Complaints we CANNOT deal with – We cannot deal with ‘regulated’ complaints.
If your complaint is about a regulated matter or you are a domestic consumer, or small (micro) business, you MUST contact Ombudsman Services: Energy – 0330 440 1624.