What happens when a utility complaint reaches a deadlock?
You’ve raised a complaint with your utility provider, exchanged emails or letters, and tried to get the issue resolved. But…
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Solar Panels not working? What to do and how to complain
You want to be eco-friendly and save on your electricity bills, so you have solar panels installed. It all looks…
What is a Participating Member of UtilitiesADR?
If you’ve been researching our ADR process, you’ve likely come across the phrase ‘Participating Member’ dozens of times… And been…
Can UtilitiesADR get you compensation? What could you be awarded?
If you have a non-regulated utility complaint, you may be wondering whether it’s actually worth using UtilitiesADR. > Can UtilitiesADR…
Common myths about Alternative Dispute Resolution (ADR)
When people hear the term Alternative Dispute Resolution (ADR), many still picture a complicated legal process or assume it’s simply…
Can you complain about a Comparison Website?
Finding a cheap deal is always a win - and nowadays, it’s easier than ever to compare prices online! All…
What is a Deadlock Letter (and how do I get one from a utility provider)?
If you’ve been considering escalating your non-regulated utility complaint with UtilitiesADR, and taken a look anywhere across our website while researching…
What to do if a Utility Provider ignores your Complaint
If you’ve had to deal with a faulty boiler installation, plumbing issues, electrical faults, or any other utility issues, most…
What is the Priority Services Register (PSR)? A Guide for Consumers
When we think about utility services like electricity, gas and water, we often take for granted that they'll be there…
What Are Your Rights During a Power Cut or Water Outage?
Most of us rely on electricity and water every day without giving it a second thought. So, when these essential…
