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  • About Us
    • About us
    • What to do before you come to us
    • Complaints We Can Deal With
    • UtilitiesADR Members
    • After Our Decision
    • Complaining About UtilitiesADR
  • Submit New Complaint
    • Make an Online Complaint
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  2. Category "Industry news"
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General election 2017: Energy industry distrusts Tory price cap

Industry newsBy Zareef HussainApril 26, 2017

Energy industry distrusts Tory price cap Members of the UK energy industry say that a Tory manifesto pledge to cap household bills is not in customers’ best interests. Full details are not yet known, but it is thought the cap would probably be on standard variable tariffs (SVT). But British Gas parent firm Centrica, and…

Ofgem proposes new protection for consumers from back-billing

Industry newsBy Zareef HussainApril 20, 2017

Ofgem proposes new protection for consumers from back-billing Suppliers will not be allowed to back-bill customers for energy used more than 12 months ago under new proposals from Ofgem. Back-bills mainly result from suppliers using estimated bills until they take an actual meter reading which may show that the customer’s consumption is higher than expected.…

Energy industry insight from Lawrence Slade at Energy UK

Industry newsBy Dean DunhamMarch 21, 2017

Energy industry insight from Lawrence Slade at Energy UK It is always a busy time for the energy industry and March has started off no differently; with the proposals on embedded benefits, complaints, switching, Ofgem’s Supplier Cost Index and most recently the last Spring Budget. In terms of energy and investment in infrastructure, it was…

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