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  • Home
  • About Us
    • About us
    • What to do before you come to us
    • Complaints We Can Deal With
    • UtilitiesADR Members
    • After Our Decision
    • Complaining About UtilitiesADR
  • Submit New Complaint
    • Make an Online Complaint
    • Download a Paper Complaint Form
    • Representative authority form
  • Dashboard Login
  • Contact Us
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Npower and EDF Energy to launch loyalty programmes for customers

News & UpdatesBy Dean DunhamFebruary 3, 2017

Npower and EDF Energy to launch loyalty programmes for customers Two of the UK’s biggest energy companies are considering loyalty programmes for customers to help those on the most expensive tariffs. Npower and EDF Energy told the Business, Energy and Industrial Strategy Committee they were looking at programmes to reward loyal customers. Simon Stacey, managing…

Utility firms get green light to sell beyond local regions

News & UpdatesBy Dean DunhamJanuary 3, 2017

Deregulation of the big water companies will allow them to sell to business clients all over the country. But will it really be good news for consumers? The biggest shakeup in the water industry since privatisation nearly 30 years ago will begin in April, with business customers for the first time allowed to shop around…

SSE leads the way with fewest customer complaints

News & UpdatesBy Dean DunhamJanuary 2, 2017

Citizens Advice has published its latest complaint figures for energy firms, with Extra Energy receiving the most and SSE with the lowest number of customer complaints SSE has come out on top as the energy company with the lowest number of complaints according to the latest figures from Citizens Advice, with Extra Energy receiving the…

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