One Select latest small energy supplier to cease trading Ofgem said it will choose a new supplier to take on firm’s 36,000 customers “as quickly as possible” One Select has become the latest small energy supplier to cease trading this year amid continued turmoil in the sector. The firm has about 36,000 customers and regulator…
SSE and Npower merger will not go ahead Npower and SSE, two of the big six energy firms, will no longer go ahead with their planned merger. The merger was given the final green light by the Competition and Markets Authority in October, but the companies have failed to reach an agreement to continue. The board…
British Gas owner sparks legal battle over energy price cap The owner of British Gas will on Friday spark a legal battle with Ofgem over Britain’s impending energy price cap by trying to force it to change the way it calculates wholesale energy costs. Sky News can reveal that Centrica will lodge an application for…
Energy price cap designed to protect 11 million households to come into force from January 1 Britain’s energy price cap to protect 11 million households on rip-off gas and electricity tariffs will come into force on January 1, saving consumers up to £120 each. But regulator Ofgem revealed the cap is already likely to be increased next April due…
Households with solar panels risk being overcharged by smart meters Households with solar panels risk being overcharged on their energy bills if they have a smart meter fitted, it can be revealed. Some have seen their energy bills more than treble after smart meters have been installed. This is because, while the two devices are capable of…
The new automatic energy switching service launches A new automatic energy switching service that promises to move you whenever a cheaper deal comes along launches today. Weflip, from price comparison firm Gocompare, is a website that will continually search to identify a cheaper energy tariff – which it will then move you to. Auto-switching uses computer…
Citizens Advice files super complaint over utility customers’ £4bn ‘loyalty penalty’ Mobile, broadband, home insurance, mortgage and savings customers who stay with their provider pay an extra £877 per year Citizens Advice has lodged a super complaint with the competition watchdog after finding that customers who stay with the same provider are paying £4.1bn extra in “loyalty…
Energy firms face fire from regulator on handling of complaints Ofgem says it is clear that satisfaction among customers remains “unacceptably low” and it is taking further action to address it. The energy regulator has revealed a growing list of household suppliers at risk of facing action over their handling of customer complaints. Ofgem…
Energy supplier trusted by Ofgem is fined over mis-selling Ofgem has penalised a small energy supplier for mis-selling only months after entrusting it to take on 10,000 customers from a defunct rival. Green Star Energy has agreed to pay £679,283 in compensation after Ofgem received a tip-off that it was signing up new customers via…