Submit New Complaint

To proceed with your complaint please follow the steps below and provide all of the information requested.

I would like utilitiesADR to look into my complaint. I understand and acknowledge that utilitiesADR will need to use my personal information (including sensitive or personal information) and that utilitiesADR may need to share some or all of this information with the trader with whom I have a complaint. I understand and acknowledge that utilitiesADR may publish the Ombudsman's final decision.

Before proceeding further we need to double check that you are eligible to bring your complaint to utilitiesADR at this time:

Unfortunately we are unable to help you with your complaint right now as you do not meet our criteria.

Please add the final response that you received from the company it is imperative that you use the exact wording that the company has provided to you.

Please fill out the form below to begin the process of your complaint, on completion of this form you will be sent a username and password to allow you to log into your secure portal to track the progress of your complaint.

Login and check on the status of your claim 24/7 using our online complaint dashboard.

We need some information regarding your complaint, payment method, signup & purchase dates.

It is important that you provide as much evidence as possible to support your complaint as our recommendations and determinations are based on fact and evidence. Please go through each evidence category below and either press the button to upload relevant evidence, tick the box to to confirm you not have any such evidence or alternatively tick the box to confirm evidence will be posted. This part of your complaint is very important. We therefore urge you upload as much evidence as possible and to save the form and come back to it if the evidence is not immediately to hand.